FAQ

Shopping at UNION is easy:

Once you have found an item, select your size and use the 'ADD TO SHOPPING CART' button underneath.

Review the items in your shopping cart by selecting the 'SHOPPING CART' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

Click on ‘CHECKOUT’ to complete your order.

Register with us and you will be able to enjoy the following benefits through your UNION account:

Track your orders and review past purchases

Request your return or exchange directly from your account

Gain access to your Wish List and Recommendations

Manage your account details, order history and email preferences and see order status.

We accept Visa, MasterCard, American Express, Discover, and Diner's Club.

UNION currently ships to street addresses in the United States, including Alaska, Hawaii, US Virgin Islands and Puerto Rico. We also ship to PO boxes or APO military bases. Unfortunately, we cannot accept returns from APO military bases.

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

All domestic orders will be delivered by USPS from 9am-8pm, Monday to Friday.

As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

After you place your order, you will be sent an email confirming that it has been received. Your card will be debited at this time. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and your original form of payment will be refunded the value of the item(s).

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account and view and track the status of your shipment by clicking on 'My Account' followed by 'Order Status'.

Please visit our return page for details on how to return or exchange an item.

All correctly returned products will either be refunded to the purchaser's credit card, and will exclude the shipping costs.

Please be aware that it can take up to 10 business days for the refund to appear in your account.

Once we receive your return, it can take up to two weeks for the refund to show up on your credit card statement.

Gift cards may not be resold, exchanged or transferred for value, returned for cash refund or applied as payment on any account, except where required by law. If lost, stolen or damaged, gift cards can be replaced for the remaining value with satisfactory proof of purchase.